Getting feedback is a great way for businesses to learn and improve on areas that they may be struggling in. Many sectors have mystery shoppers, and the conveyancing sector is no different. In a highly Read More
Here are our top tips to help you when you’re objection handling. Take a walk in your client’s shoes Buying a house is one of the most stressful things a person will do Read More
We have discussed previously the importance of recognising the difference between call handling, and enquiry handling. While the two share certain traits, there is more nuance to being able to build rapport with and win Read More
In our first blog, Sarah Brocklebank of The Move Exchange considered how the person who answers the phone in your business positively or negatively affects the caller, and how we might be able to influence Read More
In the first of a two part blog, Sarah Brocklebank of The Move Exchange invites you to consider how effective your firm’s call handling is. Do you have different call routes for existing customers Read More
Here are our top five steps to winning more business from existing enquiries. Build Rapport First and foremost… pick up the phone! In a digital age the telephone is still the most effective way to Read More
Top tips to stand out against your competition when it comes to quoting. If you could increase the number of case files you open, without increasing the number of enquires you have to generate, what Read More
The news is peppered with headlines on a weekly basis of organisations falling victim to cyber attacks. Between April and June 2019, UK businesses were victims of 146,491 attempted cyber crimes from criminals – on average this is Read More
In a busy law firm office, where everything seems to be moving at 100mph and people wanted everything yesterday. It can often be forgiven if dealing with a ringing phone drops off the to-do list. Read More
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