Amount Of Newborn Babies Under Care Proceedings In Wales Increases
An analysis of the number of newborns and infants in the family justice system in Wales has found that between 2015 and 2018, the number of newborn babies subject to care proceedings has more than doubled to 83 cases per 10,000 births subject to proceedings before they are two weeks old. Although the increase has been seen across all areas of […]
The Difference Between Call Handling And Enquiry Handling
In our first blog, Sarah Brocklebank of The Move Exchange considered how the person who answers the phone in your business positively or negatively affects the caller, and how we might be able to influence and measure that. In our second blog Sarah considers the difference between call handling and enquiry handling and how we […]
