How Do We Score Your Mystery Shop?

Getting feedback is a great way for businesses to learn and improve on areas that they may be struggling in.

Many sectors have mystery shoppers, and the conveyancing sector is no different. In a highly competitive market, it’s vital that your team is at the top of their game, when it comes to asking for work and converting enquiries into business.

Mystery shopping is extremely beneficial, as it gives an independent overview of how your team performs from the viewpoint of the potential customer. The calls conducted by the mystery shoppers are random and can come at any time or day, gaining a full picture of how the team work.

The Move Exchange undertake mystery shopping on behalf of law firms in line with their specific requirements and can provide a detailed report on their findings with comprehensive feedback, highlighting a team’s strengths and weaknesses, and providing recommendations on steps the law firms can take to maximise their conversion potential.

If you’d like to request a mystery shop or would like to find out more information on how The Move Exchange can help your business to improve conversion of enquiries into revenue contact us today.

Sarah Brocklebank


As Client Relationship Manager, Sarah plays a key role in helping our customers maximise their investment in The Move Exchange.

Sarah and her strong, business-minded team are committed to helping firms win and nurture new business leads and improve conversion rates.
Speak to her today to find out how The Move Exchange could work for you.
Telephone: 0330 223 2913.


The Move Exchange is a quote and conversion service which helps law firms convert more business from existing enquirers, either as an entirely outsourced partner or as an overflow service. As a dedicated conversion specialist we have a strong track record of delivering significant increases in conversions rates for law firms and panel managers.

The Move Exchange is part of The Practical Vision Network, which include the award-winning cyber security suite Lawyer Checker, Solve Legal marketing solutions for law firms, and the Today’s publications.

This article was submitted to be published by The Move Exchange as part of their advertising agreement with Today’s Family Lawyer. The views expressed in this article are those of the submitter and not those of Today’s Family Lawyer.

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