Fair Result, a divorce firm that offers a unique fixed-fee approach designed to speed up the divorce negotiation process, has launched a WhatsApp service for their clients to provide 24/7 support and a promise of same-day response.
According to the firm, lack of communication is a common criticism from clients dealing with divorce lawyers, and they can often be left feeling in the dark and let down. Clients can often find that they can’t get in touch with their solicitor at a time that is convenient for them, certain costs are kept hidden and often not given a clear answer to their questions or concern. This can often result in unnecessary delays.
One user on an online divorce forum posted:
“My lawyer missed an email and realized two weeks later. Now when she sent the draft to me, I told her it’s fine to send back (on the same day) so they can send it on DocuSign asap. It’s been three days and my lawyer still hasn’t responded to me or replied to opposing counsel. I’m at my wit’s end, she has been very inconsistent with her communication throughout this whole process and now when things are coming to an end and there’s literally the easiest task to do she does not respond.”
Fair Result is looking to change this by creating a WhatsApp service unique to their client’s case, ensuring 24/7 access with a promise of same-day responses.
Chris Sweetman, Director of Fair Result, commented:
“At Fair Result our constant aim is to speed up divorce negotiations, create certainty with fees and ensure parties and clients engaging with the solicitors in divorce and final settlement hearings receive an effective clear and transparent service from the lawyers they engage to deal with their case.”
This article was submitted to be published by Fair Result. The views expressed in this article are those of the submitter and not those of Today’s Family Lawyer.
