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Increases in LeO fees could incentivise complaint payoffs, CILEX warns
The Chartered Institute of Legal Executives (CILEX) has shared concerns over plans to increase the fees charged by the Legal Ombudsman (LeO), warning the proposed changes could see firms make “unmerited payments” to clients to avoid escalating costs. A wide-ranging consultation launched in June outlined plans to increase the LeO’s fees in response to what it described as “unprecedented levels
Increases in LeO fees could incentivise complaint payoffs, CILEX warns
The Chartered Institute of Legal Executives (CILEX) has shared concerns over plans to increase the fees charged by the Legal Ombudsman (LeO), warning the proposed changes could see firms make “unmerited payments” to clients to avoid escalating costs. A wide-ranging consultation launched in June outlined plans to increase the LeO’s fees in response to what it described as “unprecedented levels
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Profile: Hannah Livesey, family partner at Knights
When it comes to client satisfaction, every moment matters
Profile: Hannah Livesey, family partner at Knights
