LeO responds to research showing AI is used in more than half legal complaints
Research among over 2000 people and the Legal Ombudsman’s (LeO) own case files has revealed the growing influence of AI on complaints with more than half of people who have made, or considered making, a formal complaint about a regulated service in the last year using AI as part of their complaints journey, A newly […]
Lord Chancellor, Attorney General and Solicitor General sworn in at Royal Courts of Justice
Former Minister of State at the Home Office Alex Norris MP has been sworn in as Lord Chancellor in a ceremony at the Royal Courts of Justice. Norris was appointed Lord Chancellor and Secretary of State for Justice in July. He was formally sworn in on the first day of the new legal year,1st October. […]
Study finds AI chatbots directing clients to firms fined or shut down by SRA
Consumers asking AI to recommend a trusted solicitor are being directed to firms that have been fined or shut down by the Solicitors Regulations Authority (SRA), according to a new study from an access to justice charity. Blind Justice UK’s AI’s Blind Spot report highlights how AI tools could be steering people unknowingly towards using […]