LeO publishes complaints resolution procedure following successful pilot
The Legal Ombudsman (LeO) has published its final Model Complaints Resolution Procedure (MCRP), a new framework and supporting guidance designed to help legal service providers resolve complaints. The guidance aims to help firms deal with complaints quickly and with more consistency, while also giving consumers a clearer route to resolution. The MCRP is voluntary and is […]
FMC urges justice secretary to strengthen family mediation and protect legal aid
The new secretary of state for justice, Alex Norris, is being urged to strengthen family mediation and protect legal aid provision by the Family Mediation Council (FMC). In a letter from the organisation, FMC chair Stephen Burke (pictured) sets out how family mediation can improve outcomes for separating families, reduce pressure on the family justice […]
‘Insufficient cross-regulator collaboration on Legal Services Act guidance before Mazur’ – LSB
A report into the differing guidance provided by regulators in the wake of the Mazur case has highlighted how “insufficient cross-regulator engagement” resulted in inconsistent interpretations of the Legal Services Act and the subsequent guidance provided to regulated communities. The Legal Services Board’s (LSB) final report into the guidance provided by regulators, Regulatory review of […]
LeO shares detail of family law complaints, with child law cases up 108%
The Legal Ombudsman has shared details of the complaints it received about family law in 2025/26. In its annual report published earlier this month, the LeO revealed complaints had risen by 37% overall, with an increase of 3,812 taking the total to 14,259. Family law accounted for almost 10% of the increase. The ombudsman has […]
Firm news: the latest announcements from family law teams
Suzanne Daley, Bell Lamb & Joynson family law partner and head of family (pictured), has been named Professional Services Woman of the Year at the Merseyside Women of the Year Awards 2026. The award recognises Daley’s legal career and her resilience, compassion and unwavering commitment to supporting others both inside and outside of the workplace. […]
Why farming divorce settlements present a complex challenge for family lawyers
Family farms are more than just assets to be divided on divorce – they’re homes and livelihoods that have often been in families for generations. Siobhan Jeffels from Ramsdens Solicitors explores the nuances of divorce involving agrigultural assets and shares some advice for family lawyers negotiating this delicate landscape. Dealing with matrimonial finances on […]