SRA consults on new proposals for complaints handling

An angry looking young couple with a professional behind a desk

The Solicitors Regulation Authority has launched a public consultation on new rules for complaint handling by regulated law firms, after proposals in its October 2025 consultation were withdrawn. The additional draft rules build on the reforms contained in the 2025 consultation, the SRA said, but “will not revisit” the earlier proposals. Although the SRA formally […]

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