How do I improve my law firm client’s experience?
It’s a question we often get from our law firm customers and one that’s top of the agenda for many senior partners and managers in the legal sector. In this article, we look at why legal client experience is now one of the most important parts of a successful law firm’s strategy and some top […]
New look for Today’s Family Lawyer
Today’s Family Lawyer has a new look! The website and newsletter have been redesigned and launched this week as part of the wider rebranding of Today’s Media and its publications. Following in the footsteps of Today’s Conveyancer and Today’s Wills and Probate, which launched in 2010 and 2014 respectively, Today’s Family Lawyer was founded in […]
Forged divorce to be “set aside”, rules judge
A divorce has been set aside by the family courts following the forging of official documents which left a woman unaware that she was divorced for 12 years. The decision comes after the judge ruled that the woman had no knowledge of the divorce and that her signature had been forged by, or on behalf […]
MyHMCTS message causes confusion amongst family lawyers
Confusion amongst family lawyers has arisen this week following a notification issued by the MyHMCTS online service which stated that the digital portal will soon close due to imminent divorce law reforms. The message posted on MyHMCTS said that the portal currently used for applications will close in favour of a new service which will […]
Ombudsman to reduce time limit for complaints
The Legal Ombudsman has launched a consultation on proposals to reduce the timeframe in which clients can make complaints about solicitors. Currently complaints are permitted within six years of a mistake, or within three years of discovering a problem that may require investigation. Under new proposals these timeframes would be reduced to just one year. […]
Law Society: the SRA must not ditch SIF
In a rare move, the Law Society has united with the Legal Services Consumer Panel (LSCP) to oppose plans by the Solicitors Regulation Authority (SRA) to close the Solicitors Indemnity Fund (SIF), a step which would see consumer protection weakened. The SRA wants to close SIF, effectively ending long-term protection for consumers, with nothing to […]
